Reaching Out & Legal

Everything you need to know about our values, policies, and how to get in touch.

Refund & Cancellation

Policy for purchases and platform usage.

1. Use of Aura Audeo Platform

Aura Audeo is 100% Free to Use. We do not charge any subscription fees, membership costs, or hidden charges for listening to audiobooks on our platform. Since there are no direct charges from Aura Audeo, there are no refunds applicable for the usage of this website.

2. External Purchases (Amazon)

Our website provides affiliate links to purchase physical books or audiobooks on Amazon. If you have purchased a product using one of these links, please note:

We are a Mediator: The transaction happens entirely on Amazon's secure platform. Aura Audeo does not collect your payment information.
No Refunds from Us: We cannot process refunds, cancellations, or returns for items bought on Amazon.

3. How to Request a Refund / Cancel Order

If you need to cancel an order or request a refund for a book purchased via our link, you must do so directly through Amazon:

Go to the Amazon website (e.g., amazon.in, amazon.com).
Log in to your account.
Go to "Returns & Orders".
Select the item you wish to return or cancel and follow their instructions.

Please refer to Amazon's official Refund and Returns Policy for specific details regarding eligibility and timelines.

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